1.Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
2.Delivery Terms
USA, Canada, NZ, Asia, Europe, and the rest of the world.
DHL – Worldwide
1.By DHL (3-6 days, with no delays, however, it could delay up to 7-14 days and beyond.)
EMS Direct Express
2.By EMS China Express, (7-14 days, with no delays, however, it could delay up to 21-30 days and beyond.) due to many reasons, alternative options e.g. pandemic or Covid-19 related issue can take longer.
EMS regular Economy “Limited to certain countries”
3.By EMS regular economy, (24-30 days, with no delays, however, it could delay up to 30-45 days and beyond.) due to many reasons e.g. pandemic or Covid-19 related issue can take longer. Tracking number can only live during departure & arrival.
Australia & NZ
Shipping options:
EMS Direct Express
1.By EMS China Express, (7-14 days, with no delays, however, it could delay up to 21-30 days and beyond.) due to many reasons, alternative options e.g. pandemic or Covid-19 related issue can take longer.
Direct Economy “Boat”
2.By EMS regular economy, (35-45 days, with no delays, however, it could delay up to 45-60 days and beyond.) due to many reasons e.g. pandemic or Covid-19 related issue can take longer. Tracking number can only live during departure & arrival.
Indirect Economy “Boat”
3.By EMS regular economy, (35-45 days, with no delays, however, it could delay up to 45-70 days and beyond.) due to many reasons e.g. pandemic or Covid-19 related issue can take longer. Tracking number can only live during departure & arrival. (Additional Inspection & Repackage Services Included)
2. Transit Time Domestically
Shipping options:
1.EWE domestic shipments, Signature by delivery will be 2-7 days
2.EWE Express shipments, Signature by delivery will be 2-3 days
3.Transit time Internationally
Generally, EWE Express International shipments, Signature by delivery will be 7-21 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4. Dispatch Time
Orders are usually dispatched within 1-2 weeks business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5. Change Of Delivery Address
Customers are responsible for updates its address on the website & any payment services which delivery address. Once the item has been despatched, we are unable to change the address.
6. P.O. Box Shipping
BOTSMEN ZONE PTY LTD will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations
7. Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. If you are unable to wait for the product, we will offer a refund for the product.
8 Delivery Time Exceeded
Because of the current pandemic, international delivery time may exceed the forecasted time, please contact us so that we can conduct an investigation.
9. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
10.Parcels Damaged In Transit
Parcels damage, usually are unlike to happen only if the item is shipped by economic, most of the express mail, we are not responsible for any box damage.
11. Cancellations
Cancellations, we are able to accept cancellations at any time before the order has been dispatched. All pre-order cancellation would be accepted, however deposit won’t be refunded.
12. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier..
13 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
14. Customer service
For all customer service enquiries, please submit an enquiry at botsmenzone@gmail.com
15. Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and BOTSMEN ZONE PTY LTD encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to BOTSMEN ZONE PTY LTD at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.