BOTSMEN ZONE PTY LTD (“we” and “us”) is the operator of (https://botsmenzone.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Refunds & Returns
Minor paint blemishes or excess do not count as defects as it is prevalent on most manufactured toys. If the package is opened or attend to fix a product, we are unable to accept a return or exchange. Anyone attempting to replace and return a counterfeit in the place of an authentic item will be reported to the authorities and prosecuted to the fullest extent of the law. Anyone attempting to return an item not purchased from ABC store in place of an item purchased at Botsmen Zone or switching out figures will be denied and banned from purchasing in the future.
BOTSMEN ZONE PTY LTD will happily accept returns as long as a request to return is received by us within 10 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, we will deduce the originally shipping cost refunds, fees and the rest will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (BOTSMEN ZONE PTY LTD) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3. Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. If you are unable to wait for the product, we will offer a refund for the product.
4. Parcels Damaged In Transit
Parcels damage, usually are unlike to happen only if the item is shipped by economic, most of the express mail, we are not responsible for any box damage.
5. Cancellations
Cancellations, we are able to accept cancellations at any time before the order has been dispatched. All pre-order cancellation would be accepted, however deposit won’t be refunded.
6.Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
7. Customer service
For all customer service enquiries, please submit an enquiry at botsmenzone@gmail.com
8. Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and BOTSMEN ZONE PTY LTD encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to BOTSMEN ZONE PTY LTD at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.